COLLECTIONS

Q: How can I know when the new collections are going to drop? 
A: Make sure to sign up for our newsletter and follow us on Instagram/Tiktok. 

INSTAGRAM: @iris.chrome

TIKTOK: @irischrome

ORDERS

Q: Can I cancel my order after it's been placed?

A: If you would like to cancel your order, please ensure to email customer care at irischrome@outlook.com within an hour of your purchase. After this point, items are final sale.  

RETURNS

Q: What is your return policy?

If you have questions or concerns, please contact us at irischrome@outlook.com. 

SHIPPING & HANDLING

Q: How long will it take for my item to arrive?
A: Once your order is processed, a tracking email will be sent to the email address provided.

INTERNATIONAL SHIPPING

Q: Who is responsible for international customs fees?
A: All custom fees, taxes, and duties are the responsibility of the customer.